Privacy Policy
Last updated: September 2, 2026
At ISHANTRAA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect certain information, including:
- Full name
- Billing and shipping address
- Phone number provided during an order, if applicable
- Email address
- Payment and transaction information
- Order details and purchase history
- Information you provide when contacting customer support
- Information you voluntarily provide through forms, reviews, or other interactions with our website
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, and information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Process payments
- Deliver your purchases
- Send order confirmations and shipping updates
- Provide customer support
- Communicate with you regarding your orders or enquiries
- Improve our products, services, website, and customer experience
- Prevent fraud, misuse, or unauthorized activity
- Maintain the security of our website
- Comply with applicable legal and regulatory requirements
- Send promotional or marketing communications where permitted and where you have provided appropriate consent
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not generally store your complete debit card, credit card, UPI, or banking credentials on our own servers. Payment information may be handled directly by the relevant payment gateway or service provider according to its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
Cookies may also be used by certain third-party services, such as analytics, advertising, payment, or customer-support providers.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
5. Sharing Your Information
We may share necessary information with trusted third parties who help us operate our business, including:
- Payment processors and payment gateways
- Shipping and delivery partners
- Website and ecommerce service providers
- Customer-support providers
- Analytics and technology service providers
- Marketing and advertising service providers, where applicable
- Government authorities or legal bodies when required by law
We only share information when reasonably necessary for the relevant business, legal, security, or service-related purpose.
We do not sell your personal information to third parties.
6. Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and process your orders.
Information submitted through our store may be processed by Shopify and its service providers in accordance with their applicable privacy practices.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request information about how your personal data is used
To exercise an applicable privacy right, please contact us using the details provided below.
10. Marketing Communications
If you have opted to receive promotional communications from us, we may send information about products, offers, launches, or other updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your order.
11. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated Privacy Policy will be posted on this page with a revised "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
ISHANTRAA
Website: ishantraa.com
Email: ishantraa@gmail.com
Business Address:
86, Canning St, Chitpur, Barabazar Market, Kolkata, West Bengal 700001